Your Questions, Answered
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Enjoy complimentary, carbon neutral shipping across Australia and Worldwide.
To keep the collective carbon footprint low, international orders are fulfilled through elite, artisan print labs closer to your location.
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Because each piece is crafted to order, please allow 3 to 5 business days for production before dispatch. Once shipped, you will receive a tracking link. Delivery timelines generally range from 5 to 10 business days depending on your location.
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Award wining Hahnemühle Photo Rag® 308gsm is the gold standard of photographic matt papers in the world. Archival Quality: ISO 9706 compliant, museum quality for the highest age resistance.
Photo Rag® is a heavy weight, matt paper made of 100% cotton rag with a natural white tone and excellent black saturation. Smooth to lightly textured matt finish with a subtle, beautiful felt structure. This paper produces very high quality print reproductions, best viewed behind non reflective coverings.
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Every piece is produced, print on demand, to eliminate material waste. I partner with master printmakers to realise each image on archival 308gsm Hahnemühle Photo Rag® using premium archival pigment inks. This 100% cotton medium offers an extraordinary tactile texture and museum grade colour fidelity.
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No, they are Limited Edition Prints.
To preserve the long term value of your investment, every artwork is capped at:
40, Entry
20, Signature
10, Collector, includes CoA
5, Masterwork, includes CoA
Once an edition sells out, the image will never be printed in that size again.
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A Certificate of Authenticity (CoA), is an offical document that proves a artwork is genuine. I use Hahnemühle’s Certificate of Authenticity system.
Each certificate is made of premium deckle edged mould made paper with a Hahnemühle watermark and fluorescent security fibres. Two serialised numbered holograms are included. One is attached to the certificate posted to you. The second, identically numbered hologram should then be applied to the reverse side of your artwork.
The combination of certificate and hologram assures that each Certificate of Authenticity relates to one particular piece of art.
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Your physical CoA, for the Collector and Masterwork editions, are shipped separately from your artwork to ensure the safety of your documentation. It includes a matching edition number, security elements, the artist’s signature and embossed mark for provenance verification.
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To guarantee safe global transit and give you complete aesthetic control, all prints are shipped unframed and expertly rolled. This allows you to collaborate with your preferred local framer to select a moulding and mounting style that perfectly complements your specific interior architecture.
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I utilise a recyclable packaging system. Prints are protected with acid free tissue paper and shipped in reinforced cardboard tubes. Additionally, all shipping is via carriers with carbon offsetting programs.
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Hahnemühle Photo Rag® is incredibly durable, certified to remain colour fast for over 100 years. However, due to the delicate nature of the fine art surface, I recommend leaving the print inside its protective tube until it reaches your framer. If you can’t resist, only touch edges of the print or use gloves. Request non reflective UV protective glass or acrylic to safeguard your investment from direct sunlight.
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Because each piece is individually crafted to order through my print on demand model, I do not accept returns or exchanges for change of mind.
However, your investment is fully protected against transit issues:
Damaged in Transit: In the rare event that your print arrives damaged, please take clear photos of both the packaging and the artwork and contact me within 7 days of delivery. I will fast track a complimentary replacement print immediately.
Quality Guarantee: Every print undergoes a archival inspection before shipping. If you detect any structural defect in the medium or print quality, reach out right away so I can correct it.